Refund policy

GLOWTION - RETURN & REFUND POLICY

At GLOWTION, we are committed to providing premium cosmetics and personal care products. We offer a 60-day return period starting from the exact date you receive your order, subject to strict health, hygiene, and verification conditions outlined below.

SECTION 1: STRICT HYGIENE & HEALTH PROTECTION EXCLUSION

IMPORTANT NOTICE: For strict public health and safety reasons, NO RETURNS OR REFUNDS WILL BE ACCEPTED FOR ANY PRODUCT THAT HAS BEEN OPENED, USED, TESTED, TAMPERED WITH, OR HAS HAD ITS SAFETY SEAL REMOVED OR ALTERED.

To be eligible for a return, the item must meet ALL of the following criteria:

  • Completely Factory Sealed: The protective plastic wrap, security stickers, and tamper-evident seals must be 100% intact and unopened.

  • Unused: The inner container must not be opened, nor must any product have been extracted or used.

  • Original Packaging Intact: The outer box must show no creases, tears, or signs of opening.

If our inspection team determines that the product has been opened or tested, the return request will be immediately rejected. The item will not be returned to the customer unless the customer pays for additional reshipment fees.

SECTION 2: NON-REFUNDABLE ITEMS AND CONDITIONS

Refunds or exchanges will not be granted under the following circumstances:

  1. Personal Results & Compatibility: Individual skin and cosmetic responses vary. We do not accept returns based on personal dissatisfaction with results, texture, scent, skin type incompatibility, or individual reactions (all ingredients are clearly listed on our store prior to purchase).

  2. Consumable Products: Serums, gels, creams, masks, toners, or any liquid/semi-solid cosmetic formula whose original seal has been broken.

  3. Bundles & Promotional Kits: If you purchased a promotional set or kit containing multiple items, partial returns are not accepted if any component within the bundle has been opened or consumed.

  4. Non-Refundable Fees: Original shipping fees and priority processing fees are strictly non-refundable.

  5. Sale Items: Items bought on sale, clearance, or using promotional discount codes are non-refundable.

SECTION 3: MANDATORY RETURN APPROVAL PROCESS

DO NOT SHIP ANY ITEMS BACK WITHOUT PRIOR WRITTEN CONFIRMATION. Any packages sent to our facilities without an assigned Return Merchandise Authorization (RMA) code will be rejected by the warehouse and destroyed without eligibility for a refund.

Step-by-step instructions to initiate a return:

Step 1: Email our customer support team at supportglowtion@gmail.com.

  • Subject line format: RETURN REQUEST - Order #[YourOrderNumber]

Step 2: Include the required details in your email:

  • Full name and email address used to place the order.

  • Order number.

  • Mandatory Video Verification: Attach a continuous, uncut video (minimum 30 seconds, high resolution) clearly displaying the original package, the outer box, and the unbroken, transparent security seal from all angles.

Step 3: Await evaluation.

  • Our quality assurance team will evaluate your documentation within 5 to 7 business days. If approved, we will provide you with an RMA number and return instructions.

SECTION 4: RETURN SHIPPING & RESPONSIBILITY

  • Customer Responsibility: The buyer is 100% responsible for covering all return shipping costs, regardless of the reason for the return. We do not provide prepaid return labels or cover customs duties/import taxes.

  • Trackable Shipping Method Required: Returns must be shipped using a reliable carrier with end-to-end tracking and signature requirement upon delivery.

  • Lost or Damaged Shipments: GLOWTION is not responsible for items lost, damaged, or delayed in transit back to us. If the package does not physically arrive at our inspection center, no refund will be issued.

SECTION 5: INSPECTION, RESTOCKING FEE, AND REFUND ISSUANCE

Upon arrival at our central inspection warehouse:

  1. Physical Inspection: All returned goods undergo a physical inspection taking 7 to 14 business days.

  2. Fee Deductions: If approved, your refund will be processed minus:

    • Original shipping and handling fees (if applicable).

    • A 15% administrative restocking fee based on the total purchase price of the item.

  3. Payment Method: Refunds will be issued strictly to the original payment method used during checkout.

SECTION 6: DAMAGED OR DEFECTIVE ITEMS ON ARRIVAL

If your item arrives damaged in transit or defective, you must report it within a strict deadline of 48 hours from the exact delivery timestamp recorded by the carrier.

To process a replacement (refunds are not issued for transit damage, only exchanges/replacements):

  • Email supportglowtion@gmail.com with the subject line: DAMAGED PRODUCT - Order #[YourOrderNumber]

  • Attach an uncut unboxing video demonstrating the damaged shipping box, inner contents, and product defect.

Requests submitted after 48 hours from delivery will be deemed as damage caused by normal wear or misuse and will be desisted.

SECTION 7: RESERVATION OF RIGHTS

GLOWTION reserves the right to decline any return or refund request that does not strictly comply with the terms set forth in this policy or is suspected of fraudulent activity or policy abuse.

For any additional questions, please reach out to us at supportglowtion@gmail.com.