Shipping policy

GLOWTION - SHIPPING POLICY

At GLOWTION, we strive to deliver your orders as quickly and efficiently as possible. Please read our shipping terms and operational details below carefully before completing your order.

SECTION 1: ORDER PROCESSING TIMES

  • Fast Processing: All orders are verified, packed, and dispatched within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • Peak Seasons & Sales: During high-volume promotional periods, new product launches, or holidays, processing times may extend up to 3 business days.

  • Order Modifications: Once an order is placed, address changes or cancellations cannot be guaranteed due to automated warehouse fulfillment. Please double-check your shipping details at checkout.

SECTION 2: ESTIMATED DELIVERY TIMELINES

Delivery times depend on your destination address after dispatch:

  • Standard Shipping: 6 to 10 business days for delivery after the order has been processed and shipped.

Note: Estimated delivery times are guidelines and are not legally binding guarantees. External factors such as customs clearance delays, weather disruptions, or local courier operational issues are beyond GLOWTION’s control.

SECTION 3: SHIPPING RATES & FREE SHIPPING THRESHOLDS

  • Calculated Shipping Rates: Shipping fees are calculated and displayed dynamically at checkout based on your delivery address, package weight, and order value.

  • Free Shipping Eligibility: We may offer free standard shipping on orders exceeding a minimum purchase threshold (as advertised on our store announcement bar).

  • Non-Refundable Shipping: Original shipping charges, insurance add-ons, and express processing fees are strictly non-refundable.

SECTION 4: ORDER TRACKING & DELIVERY NOTIFICATIONS

  • Tracking Number: Once your order leaves our warehouse, you will automatically receive a shipping confirmation email containing your tracking number and carrier link.

  • Tracking Updates: Please allow 24 to 48 hours for tracking details to update on the carrier's portal after receiving your dispatch notification.

  • Incomplete Tracking: If your tracking status has not updated after 7 consecutive business days, please reach out to customer support at supportglowtion@gmail.com.

SECTION 5: CUSTOMS, DUTIES, AND IMPORT TAXES

  • Customer Responsibility: All international orders may be subject to import duties, value-added taxes (VAT), customs tariffs, and local brokerage fees once the shipment arrives in the destination country.

  • Unpaid Customs: GLOWTION is not responsible for any additional charges incurred. These fees are the sole responsibility of the customer.

  • Refused Deliveries: If a package is refused or abandoned by the recipient due to unpaid customs duties, shipping costs and return fees will be deducted from any applicable refund (or no refund will be issued if the package is destroyed by local authorities).

SECTION 6: LOST, STOLEN, OR INCORRECTLY DELIVERED PACKAGES

  • Carrier Responsibility: GLOWTION is not liable for packages lost, stolen, or damaged after delivery has been confirmed by the carrier tracking system.

  • Incorrect Address Provided: Customers are responsible for providing an accurate and complete delivery address. If a package is returned to our warehouse due to an incorrect or incomplete address provided at checkout, the customer must cover reshipment costs.

  • Unclaimed Deliveries: If a carrier attempts delivery and leaves a notice, it is the customer’s responsibility to schedule a redelivery or collect the parcel from the designated local postal hub before it is returned or destroyed.

SECTION 7: CONTACT US

For any inquiries, shipping status updates, or questions regarding your order, please contact us at:

  • Email: supportglowtion@gmail.com

  • Required Email Information: Please include your Order Number and Full Name in the subject line for faster assistance.